Terms and conditions - Discover Lisbon

Terms and conditions

Please note that credit card payments for Ass Discover Lisbon are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as DISCOVER LISBON on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.



The FREE WALKING TOURS by Discover Lisbon  were created for the enjoyment of individual travellers. The tours are run on a tips-only basis, with no upfront cost to join the walking tour. Although it is not mandatory for individual travellers to reserve their place, we strongly advise doing so.

In situations where tours reach the limit, (we hope this does not happen) and we are not able to open another group, on-line reservation will give you priority over anyone waiting on the meeting point. Just present your ticket to the tour manager on the spot 15 minutes before the start of the tour.


Groups of more than 9 travellers who wish to take part of any FREE WALKING TOUR are required to pay a per-person fee in order to participate and secure a guide. Our FREE WALKING TOURS are intended for small groups and individuals who are visiting the city. 

Groups of more than 9 persons are required to book for the appropriate number of people online when clicking Book Now on our FREE WALKING TOURS page, or contact us to schedule a private tour which is the only way to guarantee your group will travel together with a private guide.


Regarding Private-, Custom-, Must Do  Tours and Pubcrawl, your ticket and booking confirmation will be sent to you by email upon successful completion of your order. If for any reason, you do not receive this mail, you are asked to contact us as it may mean that your order has not been successfully processed. Please bring your ticket either in paper or in digital version along with a valid photo ID before you start your tour.

If you do not have access to a smart phone or printer, please pay at the start point instead of booking online. In case you are unable to make proof that you reserved online you will be required to pay again for the tour.The tour ticket includes the guide(s), and may include transportation costs when specifically indicated. Food, drinks, incidentals, bathrooms, and anything else not specifically included in the tour price is not included. 




We work very hard to make sure that all our tours run as scheduled and reach the highest level of customer satisfaction. If a tour is cancelled, and it is the fault of Discover Lisbon or any of the freelance guides we work with, we will fully refund your reservation. Please note that our Must Do Tours and Pubcrawl have a minimum number of bookings in order to operate. If this number (that you can find on each tours’ description respectively) is not reached and the tour is cancelled, you are entitled to rebook for another available date or get a full refund. This offer cannot be used in any other way and will not be cashed in or given to a third party. 

In the situation you are not able to attend your tour and need to cancel a tour booking letting us know at least 24 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price towards the purchase of an additional future tour. We have a no refund policy, unless we are at fault for the cancellation of your tour. 



We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).



In situations where you are not allowed entrance to a venue from a third party (i.e. Club) for reasons not specified on the tour you can be refunded up to 50% of the amount paid for the tour, or 100% of the purchase price towards the purchase of an additional future identical tour. Denial of entrance refund does not include reasons of intoxication which is up to the discretion of the security manager of the clubs or bars.

  1. All participants are responsible for their own safety and well-being during the event. Discover Lisbon will do its best to ensure that participants safely attend a variety of localities and venues within Lisbon. However, Discover Lisbon events cannot mitigate every eventuality and as such, Discover Lisbon events involve an element of possible risk. All participants acknowledge these risks and attend events of their own accord and solely at their own risk;
  2. Discover Lisbon events include opportunities for participants to consume alcohol at their own discretion. The Lisbon Pub Crawl urges all participants to drink responsibly and cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury or death;
  3. All participants should be aware of their own physical or mental limitations before attending an event. People with medical conditions or who are pregnant are strongly advised not to participate in Discover Lisbon events and must inform Discover Lisbon of the full nature of their condition before participating;
  4. All Discover Lisbon participants must be 18 years or older. Only official identification will be accepted as proof of age and includes: Passports, driver licences, proof of age (18 plus) cards, etc. Unacceptable identification includes photocopies, student cards and other non-government issued identification;
  5. All tickets must be purchased before you may participate in Discover Lisbon events. Tickets purchased from distributors (hostels, accommodation providers, online sales, etc.) will be redeemed for a wristband and a ticket at the starting point;
  6. You may not change or cancel tickets after purchase with any distributor. Direct sales made with The Lisbon Pub Crawl may be refunded or another ticket provided at Discover Lisbon’s discretion;
  7. Discover Lisbon reserves the right to cancel a tour at our discretion and for any reason. In the event of a cancellation, Discover Lisbon will try to contact distributors and clients as quickly as possible and will refund or replace tickets where appropriate;
  8. Discover Lisbon reserves the right to change or modify tours without notice, including changing or altering venues and routes. In the event of a change, Discover Lisbon will endeavour to substitute comparable venues, but accepts no liability for changes;
  9. Discover Lisbon accepts no liability for participants’ behaviour and reserves the right to refuse entry or remove from events anyone who is drunk, disorderly, aggressive, abusive or anti-social. In the event of refusal or removal, Discover Lisbon will not refund ticket prices or cover any additional costs incurred by participants as a result;
  10. The participant agrees to indemnify Discover Lisbon (its employees, directors, suppliers, agents, distributors, representatives, etc.) against any third party claims as a result of the participant’s behaviour and actions. Any damages or loss caused by a participant is solely the participant’s responsibility;
  11. All venues (including bars and clubs), attended by Discover Lisbon reserve the right to refuse entry or remove participants from venues for any reason including being drunk, disorderly, aggressive, abusive or anti-social behaviour. Discover Lisbon accepts no liability in the event of refusal or removal and will not refund ticket prices in such an event;
  12. Discover Lisbon holds the right to use photos, images, videos and quotes of participants as promotional material in Discover Lisbon's website, posters, flyers and facebook page;
  13. Until 2 working days prior to the tour - we can change the date of the ticket free of charge. Cancelations are not allowed. For any ticket not used after the pub crawl date or prior the 2 working days notice, there aren't any changes available.


Participation in any Discover Lisbon tour, event or activity is strictly voluntary and both your freelance guide and Discover Lisbon reserve the right to deny participation to anybody for any reason at any time.

As in all human endeavours, there is a level of risk*. We do our best to keep the risk to a minimum. Discover Lisbon, its contractors, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.

*Please note that to minimize health risks, all of our Tour groups are limited to 10 people/guide. All Discover Lisbon tours do comply with the latest COVID-19 policies of W.H.O. We are certified by Turismo de Portugal Safe and Clean Stamp. We supply all of our guides with protective equipment for coronavirus (COVID-19). This equipment is also available to our clients for purchase. See all measures taken here.



Discover Lisbon reserves te right to use your personal information for marketing, promotion and research purposes but will never sell your personal information to any third party.



Credit Card payments are processed by EventZila acting as an authorised agent of Ass. Discover Lisbon. When booking online you will be booking a tour using our ticket agent.